Mandatory Skills: Lightning, Apex coding, Triggers, Visual pages Job Responsibilities: · Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals · Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements · Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment · Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully · Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances · Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow · Collaborate with various internal departments, including marketing, product development, and operations, to ensure the Salesforce environment supports internal needs relating to functionality and performance · Contribution towards building the salesforce practice and pre-sales Job Skills & Qualifications Required: · Minimum work experience 8+ years of software development, 5 years of Salesforce application development and 3 years of Aura/LWC development · Self-motivated and creative · Proficient with Salesforce basics, Apex, VisualForce, Lightning, RDBMS and JavaScript Sales Cloud/ Service Cloud, SFDX · Experience in multi-system integration · Experience in source code control · Salesforce Developer Certification – Platform developer 1 · Experience developing customer-facing applications · Experience in Salesforce community development · Experience in Agile methodology · Development using Standard Salesforce and Force.com platform (Lightning, Apex, Triggers, Workflow rules, VF pages) · Sales and Service Cloud including Customer and Partner portal(community) development experience. · Working knowledge of force.com sites will be an advantage. Force.com Migration Tool, Web Services/SOA & Metadata APIs. · com Architecture, Design, Development, Administration and Operational Support required. · Strong web development skills including JSON, XML, HTML, CSS, JavaScript Scripting Languages, DHTML, SOAP and AJAX · Strong SDLC experience · Services Oriented Design Principles (SOA) · com Certified Force.com Developer · Object-Oriented Development Skills · SQL, RDBMS experience. · Experience in Force.com product will be an advantage

Mandatory Skills: Java with Angular or React, Spring boot, Microservices · The role will require design and coding of new user-facing features within a proprietary threat management platform. This is a cloud hosted enterprise web application with a pipeline of new feature requirements on its roadmap. · Core technologies you will be working with include Java, Typescript, Docker, Node, Angular, and SQL. Experience or ability to pick up other languages and tech including but not limited to Python will also help. · Good knowledge of some of our core technologies is required. The role is open to front or back end developers wanting to go full stack. Developers using other back-end languages will be considered provided they have some front-end skills. Experience of developing modern web applications is essential with some or all of the following is expected. · Experience of server-side frameworks such as Spring, Play, .Net or Django. Design and implementation of RESTful web services. · Good understanding of Relational Databases. Experience of front-end web development, including client-side JavaScript frameworks, such as Angular, React or Vue.js. · Experience of source control systems such as Git. Good communication skills. · Agile development environment. and either A relevant computer science related degree and at least 3 years commercial experience as a developer on modern web applications. 5 years commercial experience as a developer on modern web applications. Beneficial but not essential: · Some knowledge of Linux & Docker. Experience of Amazon Web Services. Knowledge of Cyber Security.

General Description of the Job The job involves – 1. Providing quality and efficient customer service to customers through daily management of a team of upto 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving 2. Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives 3. Monitor resource utilization & performance Role & Responsibilities 1. Supervising the performance and providing daily direction to a team of Team Coaches and CSRs to deliver to Organization goals of Service standards and Productivity standards 2. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement. 3. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees 4. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues 5. Effectively manage customer escalations 6. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency 7. Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution Education Requirements/ Skills  Any Graduate / MBA  Total experience 8+  Minimum 1-3 years of experience as a Team Leader in a domestic/international BPO  Strong interpersonal, problem solving, negotiating and verbal & written communication skills  Strong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word).

Should have experience in Oracle Utilities Application Framework and experience in Oracle CC&B and Oracle MWM. · Have hands-on experience with Oracle CC&B and MWM in both Technical and Functional. Strong knowledge in OUAF framework and its components: Algorithm, XPATH Scripts, BOs, MO, Business Services, Zones, UI Maps and Portals. Having strong background in Design, Development, Testing of Oracle Utility Products CCB and MWM. Anchor proof of concept (POC) development to validate proposed solution and reduce technical risk. Working as OUAF Technical Resource, Involved in various development activities by Implementing CR’s, Preparing test scope documents and executing test cases for the implemented CR’s. · Functional Knowledge on Customer Information, Field Activities in Oracle CC&B. · Functional Knowledge on Activities, CDI, Dispatcher, Mobile Worker, Crew, Crew Shifts, and Period of Unavailability in Oracle MWM. · Good Knowledge on Utility Domain. · Knowledge on developing Reports using Oracle BI Publisher.